Find straightforward answers to common planning and booking questions. Contact SueKay for advice specific to your dates, route, health or accessibility requirements.
Can SueKay customise a safari or holiday?
Yes. We tailor destinations, number of nights, accommodation, transport, activities and pacing to your dates, interests and budget.
Do you arrange accessible travel for people with disabilities?
Yes. We arrange adapted vehicle options and check accommodation and activities against the traveller's stated mobility and access needs. Availability and suitability are verified individually.
What information is needed for an accessible travel quote?
Tell us about mobility equipment dimensions and weight, transfer preferences, room and bathroom requirements, companions and any assistance you would like considered.
Are the prices on tour pages final?
No. Displayed prices are planning guides. The final price depends on dates, group size, accommodation, park fees, transport and availability and will be confirmed in writing.
Are park fees and gorilla permits included?
Only when they are specifically listed in your quotation. Permit availability and park fees can change, so we confirm them for the requested dates.
Can SueKay arrange airport transfers and vehicle hire?
Yes. We arrange individual, family, executive and group transfers as well as chauffeur-driven vehicles for events, regional travel and safaris.
Do you handle corporate retreats and team building?
Yes. SueKay can coordinate venues, accommodation, activities, facilitators and group transport for business travel and retreats.
How do I confirm a booking?
After accepting a written quotation, you will receive the applicable deposit, payment and supplier confirmation requirements. A trip is confirmed only after those requirements are met.
Should I buy travel insurance?
We strongly recommend comprehensive travel insurance appropriate to your itinerary, health, activities and personal circumstances.